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Common Issues

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Error: Synced Google Docs, made in Box, aren't viewable in Google Drive (Browser)

Cause: When a Google Doc file is created (whether in Box or Google Drive), it’s tied to that storage provider.  Even though you can download the .gdoc file from box, you can’t upload that .gdoc file to Google Drive and expect to edit the file.  

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Fix: Enable API access in the Admin Console.

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Error: I'm unable to transfer my .xsn files out of Google.

Cause: The Google platforms use multiple native document types in their system, and while most of them are compatible with Microsoft programs (Docs, Sheets, Slides) Forms are not. Forms utilizes a .xsn file format which can be seen in SkySync navigation panel but unfortunately cannot be moved.

Fix: Unfortunately there currently isn't a way to address this issue, other than manually uploading the affected files.