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Select Connections > Add connection.
Select Citrix ShareFile My Files & Folders as the platform on the Add connection modal.
Enter the connection information. Reference the table below for details about each field.
Select Sign in with Citrix ShareFile My Files & Folders.
On the ShareFile Login page, enter you account’s subdomain and select Continue.
Next, enter the email address and password required to log in to the ShareFile account and select Sign In.
You will see a "Connection test succeeded" message on the Add connection modal. (If you don't see this message, repeat the sign in and authorization steps above.)
Select Done.
Add connection modal - Citrix ShareFile My Files & Folders
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Field | Description | Required |
|---|---|---|
Display as | Enter the display name for the connection. If you will be creating multiple connections, ensure the name readily identifies the connection. The name displays in the application, and you can use it to search for the connection and filter lists. If you do not add a display name, the connection will automatically be named using the account name for the connection. For example, Citrix ShareFile My Files & Folders (John Doe). If it will be useful for you to reference the connection by the account name, you should use the default name. | Optional |
User Type | Required | |
Connect as standard user | Select this option to create a standard connection to access a user's files and folders. This is the default selection. | |
Connect as account administrator | Select this option to create an administrator connection. This requires administrator privileges and grants access to all accounts within the organization. This option is often used along with impersonation to simplify transferring multiple user accounts. When connected as an administrator, the first level of folders will be user names. | |
Platform API client credentials | Required | |
Use the system default client credentials | Select this option to use the default SkySync client application. | |
Use custom client credentials | Select this option to use custom client credentials provided by your administrator. When selected, three additional fields will be available to enter the credentials. | |
Domain | This field displays only when you select Use custom client credentials. This is the URL required to log in to the ShareFile account.This value will be provided by your administrator. | Optional |
Client ID | This field displays only when you select Use custom client credentials. This is the client ID required to connect to the ShareFile account. This value will be provided by your administrator. | Optional |
Client Secret | This field displays only when you select Use custom client credentials. This is the client secret required to connect to the ShareFile account.This value will be provided by your administrator. | Optional |
ShareFile Customer Log In Screens
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Connection Test Succeeded
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Features and Limitations
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Supported Features | Unsupported Features | Other Features/Limitations | |||
|---|---|---|---|---|---|
File size maximum: N/A | |||||
Invalid characters: / | * ? < > \ : | |||||
Path length maximum: n/a | |||||
Segment path length: 180 |
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No leading periods in file or folder names | |||||
No leading spaces in file name/folder name | |||||
Tags Metadata map | No non-printable characters | ||||
Invalid surrogate pairs |
Path Lengths
Citrix ShareFile does not impose restrictions for the total path length.
Segment path lengths are limited to 180 character. Segments are delimited by a forward slash (/). For example, <max 180 characters>/<max 180 characters>.
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Create Connection | SkySync API
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