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Info

This is a general list provided by Google. It should not be considered a complete list of supported files.


Common Issues

Error: Domain cannot use apis.

Cause: API access has NOT been enabled for your G Suite Domain.

Fix: Enable API access in the Admin Console.

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Error: Synced Google Docs, made in Box, aren't viewable in Google Drive (Browser)

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Fix: To address this, transferring a .gdoc file from Box to Google Drive will generate an error and appear in the sync history as an error.  This error comes from Google's Drive API, and is not something we generate.  Google will not allow .gdoc files to be uploaded to Google Drive thru their API.

Error: Domain cannot use apis.

Cause: API access has NOT been enabled for your G Suite Domain.

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API

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Error: I'm unable to transfer my .xsn files out of Google.

Cause: The Google platforms use multiple native document types in their system, and while most of them are compatible with Microsoft programs (Docs, Sheets, Slides) Forms are not. Forms utilizes a .xsn file format which can be seen in SkySync navigation panel but unfortunately cannot be moved.

Fix: Unfortunately there currently isn't a way to address this issue, other than manually uploading the affected files. 

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