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Each item is a package, consisting of the media itself, version history, author, sharing, and any other metadata. SkySync DryvIQ ensures all pieces of the item package are transferred to the destination to preserve data integrity. If SkySync DryvIQ can't transfer an item, the item is set to retry. By default, SkySync will DryvIQ will attempt three times to reconcile items that are in pending/retry status. Depending on your job configuration, this may occur with the defined schedule, or you can start the job manually. When an item is in a "flagged" status, this means SkySync DryvIQ has made all attempts to transfer the file without success, and it requires manual remediation. These items can be retried or ignored on subsequent job runs. If retried and successfully transferred, the item will be removed from the flagged items. You can identify the flagged items in the user interface through the flagged item reporting, or you can pull flagged item reports through the REST API.
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When issues occur during transfer, SkySync DryvIQ will categorize the issues based on the error and flag for manual remediation. This allows you to easily identify areas for review.
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Create Custom Error Category by Audit Type
SkySync DryvIQ allows you to create your own custom error category by audit type. For example, you could group several error codes together to create a broader category to ignore.
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Create Custom Error Category by Event Type
SkySync DryvIQ allows you to create your own custom error category by event type. For example, you could group several events such as rename and update to create a broader category to retry.
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