Single Node Upgrade
Upgrading SkySync is relatively simple and should be prompted automatically, in general you should receive a prompt to update once a month with a major release every 6 months. If you have a specific arrangement regarding your SkySync installation then your schedule may vary. If you are concerned that it has been too long since your last upgrade please contact support or our services team for assistance.
1. When opening SkySync you should receive a prompt to download the newest version
2. Clicking yes will download the upgrade, close SkySync, and immediately begin installing upgrade once the download is complete.
3. Click next or Upgrade depending on your installation
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Depending on the install you may be prompted to confirm some information. Example of this is the Windows User ID if the non authenticated user option is being used |
4. Once the upgrade is completed re-open SkySync to confirm functionality
Multi node upgrade
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It is important to ensure that you understand how your nodes interact with each other before starting this process. If you are updating multiple clusters you will want to upgrade them separately. For example if you have 2 Clusters of 3 nodes, you will want to upgrade all 3 nodes of he first cluster, before upgrading the 3 nodes of the second cluster. |
1.Close and re-open the application on any node. You will be prompted to download the updated software installer. Select "Save for later" and download the installer.
2. Stop the SkySync service.
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3. Run the installer on the first node.
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| Depending on the install you may be prompted to confirm some information. |
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| Example of this is the Windows User ID if the non authenticated user option is being used |
4. Start the application on the first node to ensure the upgrade completed without error. Note that you will receive an error about job service connectivity as the service is stopped.
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