Backing up SkySync
When preparing to upgrade/reinstall/migrate a SkySync instance,
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you will need to backup the files listed below. If you are not familiar with that process it has also been included for your convenience.
Failure to perform this backup may result in loss of data.
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Step 1) Backup all of the files with the ".config" file extension, within "\Program Files (x86)\SkySync":
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appsettings.config
connections.
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migrate.exe.config
skysync.exe.config
skysyncservice.exe.config
Step 2) Backup the "Data" and "License" directories within "\ProgramData\PortalArchitects\".
Step 3) Once the maintenance to SkySync is complete, and both the SkySync app and services are not running, place the saved files into their respective folders.
Step 4) Restart the SkySync Service
Open the Windows Services menu. (You can hit the left-hand Windows key and "R" keys together and type in "services.msc" in the run field.)
Right-click on the SkySync service.
Click Restart.
Single Node Upgrade
Upgrading SkySync is relatively simple and should be prompted automatically, in general you should receive a prompt to update once a month with a major release every 6 months. If you have a specific arrangement regarding your SkySync installation then your schedule may vary. If you are concerned that it has been too long since your last upgrade please contact support or our services team for assistance.
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