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In this situation, you have several options:
Select a different user: Maybe Depending on what you selected the read-only or disable user by mistake. Simply select a different user to continue unimpededneed the scan to do, you may need to select a different user. Read-only access is sufficient for scanning and classifying content, but most actions will fail for read-only users. While Approval, Email, and Remediate actions will work for a read-only user, all other actions (Apply Metadata, Delete, MIP Label, Modify Permissions, Move, Remove Permissions, or Remove Shared Links) will fail since they require edit rights. For some platforms, you can’t create a data source using a disabled user because access to the account and content is restricted.
Update the user within the platform: Someone may be able to log into the platform and update the user.
Continue with the selected user: The scan may perform properly with the selected user. You can attempt to continue with the selected user.
Note that different platforms treat read-only and disabled users differently. For example, some platforms will throw an error when SkySync tries to access the content on a As noted above, read-only access is sufficient for scanning and classifying content, but if a policy uses an action that requires editing content (Apply Metadata, Delete, MIP Label, Modify Permissions, Move, Remove Permissions, or Remove Shared Links), the action will fail since a read-only user account doesn’t have sufficient access to complete the action.
Below is an example of scan results for a Box data source set up to impersonate a read-only user. This prevents the scan from running. For the same platform, the scan may work if you set up the data source to impersonate a disabled user since SkySync will be able to access the data. The policy contains a tracking group that uses the Move action when content is classified as part of this tracking group. Note that the scan succeeded and that a tracking group was successfully assigned. However, the action failed since the account doesn't have sufficient access to move content as required by the action set for the tracking group.
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Some platforms won’t allow you to impersonate disabled users. On Box, for example, you can’t create a data source for a disabled user because the user’s directories will not load in the location picker since access to the account is restricted.