Restrictions
1. The maximum length of any folder or file name is 255.
2. No leading spaces in the filename.
3. No trailing spaces in folder names, file names, or file extensions.
4. Any non-printable ASCII characters will not be filtered by SkySync.
5. Restricted characters in the file name: . .. / \
Admin, Co-Admin, and User accounts
Special Notes
1. When setting up a box connection you need to use the admin or a co-admin account.
2. If you have an Enterprise License the "Box Content Admin" allows for access to all user accounts on the Enterprise account.
3. The maximum upload file size is controlled by Box. Here is a link to their support article -
4. Box accounts that do not have admin level access cannot remove group permissions on files during a job transfer.
Please contact Portal Architects support for assistance with this article.
This often occurs when the box user has not accepted the box terms of service. Reviewing Fiddler trace logs will reveal a response from Box : "User must accept custom terms of service before action can be taken"
This results in the 400 Bad Request Error being returned to SkySync.
To resolve the issue, have the user log-in to Box and accept the terms of service.
5. There is a known issue with the Box connector. If "Exclude files in shared folders" is enabled, and there are multiple shared folders with the same name owned by different users in Box, the job will return the failure: "The truncated name would result in name conflicts on the storage platform." There is no workaround for this other than renaming the folders.
Additional articles about this connector
Please contact Portal Architects Support for assistance with this article.