When upgrading from a trial to production version of SkySync, sometimes it is necessary to completely uninstall SkySync. To completely uninstall SkySync, follow these steps:

• Start by uninstalling SkySync from the Windows Control Panel, Programs and Features
• Delete the C:\ProgramData\PortalArchitects\ Directory    NOTE: By default C:\ProgramData is a hidden directory
• Delete the C:\Program Files (x86)\SkySync\ Directory
• SkySync is now completely removed from the system

To show the hidden directory, follow these steps based on your Operating System:

Windows 2008, 2008 R2, Windows 7

Open Windows Explorer, navigate to the C drive, then hit the "Alt" key.

A new set of menu items appears:

1. Click on "Tools"

2. Click on "Folder Options"

The Folder Options window opens:

1. Click the "View" tab

2. Select "Show hidden files, folders, and drives"

3. Click "OK"

The ProgramData directory now appears:

Windows 8, 8.1, Windows Server 2012

Open Windows Explorer, then navigate to the C drive.

1. Click the "View" tab

2.  Select "Hidden Items"

3. ProgramData directory now appears

Delete the Portal Architects Directory

SkySync has now been completely removed from the system.

Please contact Portal Architects support for assistance with this article.