SkySync Logging
Sometimes it is necessary to send your SkySync logs to Portal Architects Support.
Follow this guide to configure logging to generate and send the log files:
Configure SkySync Logging
1) Click
Settings
on the SkySync ribbon
2) Click on
Logging
on the left navigation
3) Change the Log Level to
Trace
4) Click
OK
Reproduce the issue
Repeat the steps that are producing the issue you wish to report to SkySync Support. This is necessary to capture the log files.
Get the log files
Right click on the job you are having issues with and click "Properties" to get the job number
1.
Click on the
Settings
button in the top-right corner of the application.
2.
Click on the
Logging
tab.
3.
Click on the
Open log file directory
link.
4.
Select the the most recent date
5.
Compress the log associated with the job number and log.txt file
Compress Log.txt file and Job File for emailing.
1.
Right-click the log fie that corresponds with the job number.
2.
Click on
Send to
.
3.
Click on
Compressed (zipped) folder
4.
Repeat the steps for the job(s) log as well
The file name will be selected allowing you to easily rename the file. Hit enter to save any changes.
The compressed
Log.txt
is much smaller and ready for emailing to your Porta Architects Support representative.
Return logging to previous setting
Once the log file has been captured, return the logging settings to the previous settings to prevent the log files from becoming unnecessarily large
1.
Click on the
Settings
button in the top-right corner of the application.
2.
Click on the
Logging
tab.
3.
Set the log level to
Info
.
4.
Click
OK
.
