Articles addressing the most common support requests are found here.

• Activating SkySync returns an error: SkySync could not acquire a license. Please check...
• Allow Mapping Passthrough
• Cannot open database "SkySync" requested by the login
• Content Filtering in relation to a Publish Job
• Filtered Files still receive errors
• Folders who's colors have been changed aren't visible in Navigator
• How SkySync Stores Credentials
• What is User Drive mapping?
• How to determine which version of SkySync is installed
• Mapped Metadata will not save
• Metadata Time Stamps rollover to the next day
• My user mapping settings are missing after changing the connector in the job
• Newly created folders on the destination not result in new child jobs being created from my Folder Mapping Sync Job.
• No errors will show to prevent overlapping connectors or jobs
• Rate Limitations Warning
• Set the date and time on your computer to be current
• SkySync Transfer Usage
• SkySync Won't Load Past the Splash Screen
• Submitting a SkySync Support Ticket With Portal Architects
• Use platform specific adjustments to increase initial upload performance
• What is External Account Mapping Passthrough
• When do Data Usage Warning Emails Start?
• Windows Defender Warning When Installing SkySync
• The file and folder counts are different between file explorer and Analyzer/Inspector
• Mapping unresolved source and destination accounts
• What Are Determining Changes?