Overview

The Dropbox for Business Teams Folders connector in DryvIQ allows you to analyze, migrate, copy, and synchronize team folders in your Dropbox for Business account. This connector is useful in instances where you only want access to team folders. The first step is to create the Dropbox connection by providing the connection information required for DryvIQ to connect to the account. The connector must use a Dropbox for Business Administrator account. Standard accounts will return an error from the Dropbox for Business platform. The connector will only connect to team folders in the root of the account.

For more information on using a standard Dropbox account, please refer to the Dropbox connector page.

There is a known issue with permission disinheritance when Dropbox for Business Teams Folders is the source platform. When migrating content to a destination platform that supports permission disinheritance, the disinheritance may not be correctly applied. This will be addressed in a future release. Please reach out to DryvIQ Customer Support or your DryvIQ Customer Success representative if you have questions regarding this issue.

Creating a Connection

Expand the Manage section in the left navigation menu.
Click Connections.
Click Add connection.
Select Dropbox for Business Team Folders as the platform on the Add connection modal.
Enter the connection information. Reference the table below for details about each field.
Click Sign in with Dropbox for Business Team Folders.
On the Dropbox API Request Authorization modal, enter the Email and Password required to log in to the account and click Sign In. Only an Administrator account can be used for Dropbox for Business. Standard accounts will return an error from the Dropbox for Business platform.
You will see a green "Connected” message on the bottom of the modal when DryvIQ establishes connection. (If the connection fails, verify the information you entered.)
Click Done to finish creating the connection.

Add Connection Modal for Dropbox for Business Team Folders

Use the system default credentials

Use custom client credentials

Field	Description	Required

Field	Description	Required
Display as	Enter the display name for the connection. If you will be creating multiple connections, ensure the name readily identifies the connection. The name displays in the application, and you can use it to search for the connection and filter lists. If you do not add a display name, the connection will automatically be named using the account owner's name. For example, Dropbox for Business Team Folders (Name). If it will be useful for you to reference the connection by account, you should use the default name.	Optional
Platform API client credentials		Required
Use the system default client credentials	Select this option to use the default DryvIQ client application.
Use custom client credentials	Select this option to use custom client credentials provided by your administrator. When selected, two additional fields will be available to enter the credentials.
Client ID	This field displays only when you select Use custom client credentials. This value will be provided by your administrator.	Required when using custom credentials
Client Secret	This field displays only when you select Use custom client credentials. This value will be provided by your administrator.	Required when using custom credentials
Include unmounted folders	Indicate if you want to DryvIQ to show unmounted folders owned by the user. The default option is No, so unmounted folders do not display. If you select Yes, DryvIQ will display unmounted folders owned by the user. Only folders will display; the contents for the folders will not display. DryvIQ will not migrate the unmounted folders if used in a job.	Optional

Dropbox Login

Features and Limitations

Platforms all have unique features and limitations. DryvIQ’s transfer engine manages these differences between platforms and allows you to configure actions based on Job Policies and Behaviors. Use the Platform Comparison tool to see how your integration platforms may interact regarding features and limitations.

Supported	Unsupported	Other Features/Limitations

Supported	Unsupported	Other Features/Limitations
Version preservation See below for more information.	File lock propagation	Invalid characters: / < > \\ : ? * \ \| ~
Timestamp preservation	Mirror lock ownership	File size maximum: All file uploads must be smaller than the account storage space.
Author/Owner preservation	Tags map	Path length maximum: n/a See below for more information.
Account map		Segment path length: 255 See below for more information.
Group map		Restricted types: n/a
Permission preservation See below for more information.		No trailing spaces after file extensions
User impersonation
Metadata map

Author Preservation

The Dropbox connector uses "per-request impersonation." This means DryvIQ makes requests to the platform on behalf of the account owner, not the administrator. Therefore, files created by other users will fail to upload unless the account owner mounts the shared parent folder into their Dropbox drive before uploading the file. (See How to join a shared folder for more information.) Failed uploads will be logged with a message similar to the following example: "[PermissionFailure] The account 'Joe Smith' is not authorized to perform the requested operation."

Missing or unknown account in Dropbox

If a job is set to impersonate an invalid or unknown Dropbox user during author preservation, DryvIQ will log an error in the Job Activity report. You will see an “Unknown failure” in the job activity with an error description that reads, “Missing or unknown account in Dropbox: <email address>” (where <email address> will be the invalid account that was encountered).

Dropbox Paper

DryvIQ does not support Dropbox paper. Dropbox Paper is a separate work space that stores Paper documents in your account on http://paper.dropbox.com . DryvIQ doesn't support have access to these documents as part of your Dropbox connection.

Path Lengths

Dropbox does not impose restrictions for the total path length.

Segment path lengths are limited to 255 character. Segments are delimited by a forward slash (/). For example, <max 255 characters>/<max 255 characters>.

Permission Disinheritance

Permissions disinheritance is when a set of permissions are set on a parent folder, and a sub-folder "breaks" those permission rules and add new ones (by removing user access, changing the permission level, etc.). There is a known issue with permission disinheritance when Dropbox for Business Teams Folders is the source platform. When migrating content to a destination platform that supports permission disinheritance, the disinheritance may not be correctly applied. This will be addressed in a future release. Please reach out to DryvIQ Customer Support or your DryvIQ Customer Success representative if you have questions regarding this issue.

Team Folders

When DryvIQ creates new team folders, the only user who will have access to the folder is the user DryvIQ used to create the folder (the admin account the connection was created with or the user being impersonated). Additional permissions will only be applied if the migration job is copying permissions, too.

Versioning

The Dropbox platform treats content version history differently than other cloud platforms, with each native move and rename tracked as a new version. In order to only transfer true version history, enable the Scripting option on step 6 during job creation and copy the following JSON into the scripting box:

{
"transfer": {
"versioning": {
            "preserve": "native",
            "select": "published"
         }
     }
}

Version Limits

While Dropbox allows you to store unlimited versions, the platform restricts version downloads to 100. This means only the most recent 100 versions for a given file will be transferred to the destination. Refer to the Dropbox API Documentation for more information. You can also find additional information in the Dropbox Forum.

DryvIQ Platform

Dropbox for Business Teams Folders