Installing DryvIQ Govern
- Andrea Harvey
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Overview
DryvIQ provides an installation wizard that walks you through the installation and configuration process. All you have to do is provide the necessary setup or configuration information when prompted. Before you begin, ensure your system meets the basic requirements and that you have the proper server configurations enabled as outlined in the Infrastructure and Hardware Requirements. Also, make sure you review and complete the preliminary setup information provided on this page to ensure successful installation. The installation instructions follow installation for the recommended embedded PostgreSQL database. If you prefer to use Microsoft SQL for the database, you will follow the database setup outlined on the Installation Using Microsoft SQL Server page at step 13 to set up your database.
If Microsoft Visual C++ 2017 Redistributable version 14.14.26405 or greater is installed on the machine where you are installing DryvIQ, the installer will stop due to an error that the vcredist_64.exe ended with an error exit code. You will need to uninstall Microsoft Visual C++ 2017 Redistributable and restart the machine before you can install DryvIQ.
Some parts of the installation reference “SkySync.” This is expected.
Preparing the Policy Pack Extensions
Before you begin, ensure the policy pack extensions you want to install have been added to an extensions.zip file. Place this file in the same location you will be running the installer. The installation process automatically extracts and installs the policy packs. If you do not complete this step, you will have to install the policy packs after the installation. (See Deploying Extensions to the DryvIQ Platform for instructions on how to install extensions after installing the applications.)
Verifying the Installer Properties
In some instances, Windows will flag an executable as "untrusted" and block it. If this happens with the installer, there will be issues with the installation. Therefore, before you begin, review the installer properties to verify the correct settings.
Right-click on the installer and click Properties.
Select Unblock.
Click Apply to apply the changes.
Click OK to close the modal.
Installing DryvIQ
Right-click on the installer and click Run as administrator.
Click Yes if prompted to confirm you want to allow the app to make changes to the device.
You will see "Welcome to the DryvIQ Setup Wizard." Click Next to begin the installation.
Specify Installation and Configuration directories. DryvIQ recommends you use the default settings, but you can specify a different directories if preferred.
Click Next to continue.
Configure the Windows Service account that should be used to run the DryvIQ service and click Next.
The installer defaults to a user named "skysync" with a randomly-generated password. If you plan to reuse this account, we recommend entering your own password.
If you already have an account to run the service, enter the account information here.
If the entered user does not exist, it will be created as a local Windows account. When prompted, you must click Yes to create the user.Click Next to confirm you are ready to begin the installation.
The installation will begin and may take several minutes to complete.
You will see "Completing the DryvIQ Setup Wizard" when the installation finishes.
Ensure Launch DryvIQ is selected and click Finish.
A new browser window will launch with the configuration wizard. If your browser doesn't immediately load to this screen, the DryvIQ service might still be starting. Your browser will continue to check until the website is started. Click Get Started.
You will see a screen that explains the configuration you will need to complete and that the DryvIQ service will be restarted multiple times during the configuration process. Click Continue to begin.
First, you will configure your database. Click Use default database. (If you will be using Microsoft SQL Server, refer to Installation Using Microsoft SQL Server for instructions on how to configure the database.)
The database information displays for review. Click Create database to continue.
DryvIQ will begin configuring the database. When it is done, you will be prompted to restart the DryvIQ service. Click Restart.
Next, you need to validate your license. Click Get started to begin.
Enter your license key and click Activate.
You will see a green “License Activated” message indicating the license was activated successfully. Click Next to continue. (If you receive an error, refer to the Installation Troubleshooting for possible causes.)
Read the end-user license agreement and click Accept.
Next, you need to create the administrator account for the application. Click Get Started to begin.
Enter the information you want to use for the administrator account. Note that only the Username and Password fields are required.
Click Next to continue.
Review the information. You can click Edit to return to the previous screen to edit the administrator account information. Otherwise, click Create to create the account.
You are prompted a final time to restart the DryvIQ service. Click Restart and launch.
When the service finishes restarting, the DryvIQ Platform launches.
Enter the credentials you used to create the administrator account to log in to the application and complete additional setup.
Congratulations! You've now successfully installed DryvIQ.
If you selected to install the extensions with the application, the installer will create a folder named Extensions in the Installation Directory specified in step 4. DryvIQ recommends that you delete the Extensions folder after installation since it is no longer needed and can interfere with the installation of future extensions.