Sometimes when starting SkySync after a monitor resolution change or if a laptop was disconnected from a docking station, only the splash screen appears and the SkySync Desktop does not appear.
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This is caused when the SkySync desktop appears off screen. To get the SkySync app back on the desktop, follow these steps:
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If you launch SkySync, and it doesn't proceed past the splash screen, here's how you correct it.
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| 1. Hover the mouse cursor over the SkySync application on the taskbar until a representation of the application appears above the SkySync Icon. Image Modified
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Right-click the app picture. |
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Choose Move. Use the arrow keys to move the application back on-screen.  Image Modified |
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What Causes This?
Sometimes when starting SkySync after a monitor resolution change, or undocking a laptop from a docking station, it will cause SkySync to appear off screen.
Please contact Portal Architects support for assistance with this article.
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