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1. Requires admin access to a G Suite domain.
2. Only one GSuite Domain per SkySync Connector.
3. Files you can store in Google Drive
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This is a general list provided by Google. It should not be considered a complete list of supported files. |
Common Issues
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Error:
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Domain cannot use
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APIs.
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Cause: API access has NOT been enabled for your G Suite Domain.Fix: Enable API access in the Admin Console. |
Error: Synced Google Docs, made in Box, aren't viewable in Google Drive (Browser)
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Cause: When a Google Doc file is created (whether in Box or Google Drive), it’s tied to that storage provider. Even though you can download the .gdoc file from box, you can’t upload that .gdoc file to Google Drive and expect to edit the file.Fix: To address this, transferring a .gdoc file from Box to Google Drive will generate an error and appear in the sync history as an error. This error comes from Google's Drive API, and is not something we generate. Google will not allow .gdoc files to be uploaded to Google Drive thru their API. |
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Behavior:
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I'm
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not seeing all of my G Suite documents (Docs, Sheets, Forms, Sites, etc...) transfer out of Google.
Fix: Unfortunately there currently isn't a way to address this issue, other than manually uploading the affected files.
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Cause: |
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Not all G Suite file types are transferrable. Please see Transferring G Suite Native Files for more information. |
Behavior: When editing the connection for G-Suite to show or not show Unorganized files, no change
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occurs in the Navigation
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Cause: This is expected behavior for this featureFix: A new connector will need to be created for Unorganized files or normal files depending on the desired change. The user can be changed however the view will remain as it was when originally created. |