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Overview
Each item is a package, consisting of the media itself, version history, author, sharing, and any other metadata. DryvIQ ensures all pieces of the item package are transferred to the destination to preserve data integrity. If DryvIQ can't transfer an item, the item is set to retry. By default, DryvIQ will attempt three times to reconcile items that are in pending/retry status. Depending on your job configuration, this may occur with the defined schedule, or you can start the job manually. When an item is in a "flagged" status, this means DryvIQ has made all attempts to transfer the file without success, and it requires manual remediation. These items can be retried or ignored on subsequent job runs. If retried and successfully transferred, the item will be removed from the flagged items.
When viewing flagged items in the application, long item names may not fit in the list. If an item name is too long to display fully, you can hover on the name. This will display a pop-up that displays the full name of the item.
Viewing All Flagged Items
The Flagged items menu option will display the flagged items across all jobs. You can expand the failures error on the right side of the screen to get additional information as to why the item failed. Use the export option to export the report to a csv file. You can then use the file to remediate issues by correcting issues that are preventing items from transferring and identifying flagged items that don't need to be transferred. Once you’ve worked through the export, return to the Flagged items page to set the job to retry an item or ignore it on the next job run. You can click the View item history link to display the history of the item. You can work with one item at a time or select multiple items and select the appropriate action.
Viewing Flagged Items in Reports
When viewing individual job reports or roll-up reports, you can click Flagged in the Breakdown chart on the Overview tab to view the flagged items for that job or set of jobs.
This takes you to the Items report and filters it to show just the flagged items for the job(s). You can also choose to view flagged items by filtering the Items report to display only flagged items. The same options are available here to export the lists to a csv file, ignore items, retry items, and view the item history.
