Related Articles

Restrictions

1. Requires admin access to a G Suite domain.

2. Files you can store in Google Drive

This is a general list provided by Google. It should not be considered a complete list of supported files.

Common Issues

Error: Domain cannot use APIs.

Expand for details...

Cause: API access has NOT been enabled for your G Suite Domain.

Fix: Enable API access in the Admin Console.

Error: Synced Google Docs, made in Box, aren't viewable in Google Drive (Browser)

Expand for details...

Cause: When a Google Doc file is created (whether in Box or Google Drive), it’s tied to that storage provider. Even though you can download the .gdoc file from box, you can’t upload that .gdoc file to Google Drive and expect to edit the file.

Fix: To address this, transferring a .gdoc file from Box to Google Drive will generate an error and appear in the sync history as an error. This error comes from Google's Drive API, and is not something we generate. Google will not allow .gdoc files to be uploaded to Google Drive thru their API.

Error: I'm unable to transfer my .xsn (Forms) files out of Google.

Expand for details...

Cause: The Google platforms use multiple native document types in their system, and while most of them are compatible with Microsoft programs (Docs, Sheets, Slides) Forms are not. Forms utilizes a .xsn file format which can be seen in SkySync navigation panel but unfortunately cannot be moved.

Fix: Unfortunately there currently isn't a way to address this issue, other than manually uploading the affected files.

Behavior: When editing the connection for G-Suite to show or not show Unorganized files, no change occurs in the Navigation

Expand for details...

Cause: This is expected behavior for this feature

Fix: A new connector will need to be created for Unorganized files or normal files depending on the desired change. The user can be changed however the view will remain as it was when originally created.

Error: User was not found. User: i:0#.f|examplename@example.biz Platform Message: DocumentSharing: The email address is not valid for guest user: 'i:0#.f|examplename@example.biz'.

Expand for details..

Restrictions

1. Requires admin access to a G Suite domain.

2. Files you can store in Google Drive

This is a general list provided by Google. It should not be considered a complete list of supported files.

Common Issues

Error: Domain cannot use APIs.

Cause: API access has NOT been enabled for your G Suite Domain.

Fix: Enable API access in the Admin Console.

Error: Synced Google Docs, made in Box, aren't viewable in Google Drive (Browser)

Cause: When a Google Doc file is created (whether in Box or Google Drive), it’s tied to that storage provider. Even though you can download the .gdoc file from box, you can’t upload that .gdoc file to Google Drive and expect to edit the file.

Fix: To address this, transferring a .gdoc file from Box to Google Drive will generate an error and appear in the sync history as an error. This error comes from Google's Drive API, and is not something we generate. Google will not allow .gdoc files to be uploaded to Google Drive thru their API.

Error: I'm unable to transfer my .xsn (Forms) files out of Google.

Cause: The Google platforms use multiple native document types in their system, and while most of them are compatible with Microsoft programs (Docs, Sheets, Slides) Forms are not. Forms utilizes a .xsn file format which can be seen in SkySync navigation panel but unfortunately cannot be moved.

Fix: Unfortunately there currently isn't a way to address this issue, other than manually uploading the affected files.

Behavior: When editing the connection for G-Suite to show or not show Unorganized files, no change occurs in the Navigation

Cause: This is expected behavior for this feature

Fix: A new connector will need to be created for Unorganized files or normal files depending on the desired change. The user can be changed however the view will remain as it was when originally created.

Error: User was not found. User: i:0#.f|examplename@example.biz Platform Message: DocumentSharing: The email address is not valid for guest user: 'i:0#.f|examplename@example.biz'.

Cause: The characters "0#.f" are incompatible with the user drive mapping job.

Fix: The characters should be removed

Connector: G Suite

Restrictions

1. Requires admin access to a G Suite domain.

2. Files you can store in Google Drive

This is a general list provided by Google. It should not be considered a complete list of supported files.

Common Issues

Error: Domain cannot use APIs.

Cause: API access has NOT been enabled for your G Suite Domain.

Fix: Enable API access in the Admin Console.

Error: Synced Google Docs, made in Box, aren't viewable in Google Drive (Browser)

Cause: When a Google Doc file is created (whether in Box or Google Drive), it’s tied to that storage provider. Even though you can download the .gdoc file from box, you can’t upload that .gdoc file to Google Drive and expect to edit the file.

Fix: To address this, transferring a .gdoc file from Box to Google Drive will generate an error and appear in the sync history as an error. This error comes from Google's Drive API, and is not something we generate. Google will not allow .gdoc files to be uploaded to Google Drive thru their API.

Error: I'm unable to transfer my .xsn (Forms) files out of Google.

Cause: The Google platforms use multiple native document types in their system, and while most of them are compatible with Microsoft programs (Docs, Sheets, Slides) Forms are not. Forms utilizes a .xsn file format which can be seen in SkySync navigation panel but unfortunately cannot be moved.

Fix: Unfortunately there currently isn't a way to address this issue, other than manually uploading the affected files.

Behavior: When editing the connection for G-Suite to show or not show Unorganized files, no change occurs in the Navigation

Cause: This is expected behavior for this feature

Fix: A new connector will need to be created for Unorganized files or normal files depending on the desired change. The user can be changed however the view will remain as it was when originally created.

Error: User was not found. User: i:0#.f|examplename@example.biz Platform Message: DocumentSharing: The email address is not valid for guest user: 'i:0#.f|examplename@example.biz'.

Cause: The characters "0#.f" are incompatible with the user drive mapping job.

Fix: The characters should be removed