SkySync Logging
Sometimes it is necessary to send your SkySync logs to Portal Architects Support.
Follow this guide to configure logging to generate and send the log files:
Configure SkySync Logging
1) Click Settings on the SkySync ribbon
2) Click on Logging on the left navigation
3) Change the Log Level to Trace
4) Click OK
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Reproduce the issue
Repeat the steps that are producing the issue you wish to report to SkySync Support. This is necessary to capture the log files.
Get the log files
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Right click on the job you are having issues with and click "Properties" to get the job number |
1. Click on the Settings button in the top-right corner of the application.
2. Click on the Logging tab.
3. Click on the Open log file directory link.
4.
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Select the the most recent date
5. Compress the log associated with the job number and log.txt file
Compress Log.txt file and Job File for emailing.
1. Right-click the log fie that corresponds with the job number.
2. Click on Send to.
3. Click on Compressed (zipped) folder
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4. Repeat the steps for the job(s) log as well
The file name will be selected allowing you to easily rename the file. Hit enter to save any changes.
The compressed Log.txt is much smaller and ready for emailing to your Porta Architects Support representative.
Return logging to previous setting
Once the log file has been captured, return the logging settings to the previous settings to prevent the log files from becoming unnecessarily large
1. Click on the Settings button in the top-right corner of the application.
2. Click on the Logging tab.
3. Set the log level to Info.
4. Click OK.
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Please contact Portal Architects Support for assistance with this procedure.