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Configure SkySync Logging
1) Click Settings on the SkySync ribbon
2) Click on Logging on the left navigation
3) Change the Log Level to Trace
4) Click OK
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Reproduce the issue
Repeat the steps that are producing the issue you wish to report to SkySync Support. This is necessary to capture the log files.
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3. Click on the Open log file directory link.
4.
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Select the the most recent date
5. Compress the log associated with the job number and log.txt file
Compress Log.txt file and Job File for emailing.
1. Right-click the log fie that corresponds with the job number.
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3. Click on Compressed (zipped) folder
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4. Repeat the steps for the job(s) log as well
The file name will be selected allowing you to easily rename the file. Hit enter to save any changes.
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3. Set the log level to Info.
4. Click OK.
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Please contact Portal Architects Support for assistance with this procedure.