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SkySync Won't Load Past the Splash Screen

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Created by Zachary Adams (Unlicensed) , last modified by Peter Ransom (Deactivated) on Jul 07, 2017

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If you launch SkySync, and it doesn't proceed past the splash screen, here's how you correct it.

1. Hover the mouse cursor over the SkySync application on the taskbar until a representation of the application appears above the SkySync Icon.

2. Right-click the app picture.

3. Choose Move. Use the arrow keys to move the application back on-screen.

What Causes This?

Sometimes when starting SkySync after a monitor resolution change, or undocking a laptop from a docking station, it will cause SkySync to appear off screen.

Please contact Portal Architects support for assistance with this article.

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